Frequently Asked Questions
Find answers to our most frequently asked questions
find Answers about our shipping process
Shipping & Delivery
How long does shipping take?
Most orders ship within 1–3 business days. You’ll receive tracking as soon as your order is on the way.
How much is shipping? Where do you ship?
We offer free U.S. shipping on all jewelry orders. International shipping rates and timelines are calculated at checkout.
Will I pay customs or duties?
International orders may be subject to customs fees or import taxes depending on your country. These charges are the responsibility of the recipient.
How can I track my order?
Once your order ships, you’ll receive an email with tracking details. You can also log into your account to check order status.
Find answers about our returns process
Returns & Exchanges
What if it doesn't work for me?
We accept returns and exchanges within 14 days of delivery. Items must be unworn and in original condition.
How do I start a return or exchange?
Visit our Returns & Exchanges page or contact our support team—we’re happy to help.
Find answers about our materials
Jewelry & Materials
What materials do you use?
Our pieces are made with high-quality, tarnish-resistant stainless steel and materials designed for everyday wear—including waterproof and sweat-safe PVD plating.
Is your jewelry safe for sensitive skin?
Yes. Our jewelry is designed to be gentle on skin and free from harsh irritants.
Can I wear my jewelry everyday?
Absolutely. Our pieces are made to move with you—day in, day out.
Find Answers about our warranty
Warranty & Care
Do you offer a warranty?
Yes. All jewelry orders include a 1-year warranty covering manufacturing defects.
How should I care for my jewelry?
While our jewelry is made for everyday wear, storing pieces properly, and avoiding exposure to harsh chemicals, will help maintain their finish over time.
